ChefDesk: Streamlining Restaurant Operations with Hybrid Cloud POS System

Srinivas Guthula, Director

Today, where a customer's demands precede most business goals, for a restaurant to run smoothly, a restaurateur must strive to manage operations efficiently and achieve high levels of customer satisfaction. One needs an effective and automated system to eliminate obstacles encountered such as disparate systems, failure in managing inventories, inability to maximize productivity and the need for improved customer loyalty. While POS systems may have the ability to meet these challenges, one has to deal with the snafus to ensure a successful POS system roll-out. Businesses still face network connectivity issues, unsuccessful implementation, tiresome maintenance, lack of centralized control and the inability to efficiently track all transactions, as solution providers’ grapple to meet client expectations. Bridging the gaps within this vertical market is Hyderabad headquartered ChefDesk with its robust web-based cloud POS system that operates both on multiple platforms; Windows, Linux and Android. It is a software solution developed to assist a restaurateur in the day-to-day operations. The product is designed to support the restaurant and bar,quick servicerestaurant, food court, and bakery shop as the success of this is directly proportional to the revenue earned.

Moreover, it is a hybrid solution that can effortlessly function online and offline with the ability to manage the business from anywhere with the realtime reporting app which offers a user friendly and touch screen
interface; setting ChefDesk apart from other solution providers in the market. The POS analytics and reporting facet amalgamates the data and furnishes the client with sales reports, inventory reports and KOT reports. The customer can even work offline in the event of poor connectivity and the data will synchronize to the cloud automatically once online. “We also provide the apps for each and every touch-point in the restaurant, the data seamlessly flows from one system to another through the app. So the communications get improved through our platform,” adds Srinivas Guthula, Director, ChefDesk.

Post implementation, maintenance, and customer support play a key role in running a smooth business. Clients demand a single point of contact for all their needs whether it is software or hardware related. Keeping this in mind, ChefDesk has a support team based out of Hyderabad with remote service access to all the customers. If there are any cases related to hardware or operating systems, unlike other solution providers, the company has built a strong network of hardware providers that assist in solving such issues.

"It is a hybrid solution that can effortlessly function online and offline with the ability to manage the business from anywhere with the real-time reporting app"

Incepted in 2012, the company has a large customer base. One such company that ChefDesk catered to was a massive restaurant chain located in the Middle East with close to 45 outlets that desperately needed their operations to be improved and productivity to be optimized. Aside from deploying ChefDesk's end-to-end POS system, the company also engineered apps for online delivery and put a call center solution in place that helped identify areas of opportunity for revenue growth.

Enthralled with their progress in this domain, the team aims to focus on analytics and the ML platform to continue to deliver better insights to its customers.